If the ATM is showing unavailable it could be due to a variety of reasons. Feel free to give us a call if you are in urgent need of using the machine.
If ATM is offline and last seen date is <30 minutes, it means it’s a temporary connectivity problem, may reconnect on it’s own.
If, on the other hand, the ATM is offline and last seen date is >30 minutes it means that there might be a power or connectivity issue at the location and it is necessary to call them and find out.
99/100 times, it’s an internet issue. Make sure the ATM is hooked to the internet of the location.
- Is there any current wifi issues?
- Can you connect to the wifi via other devices?
- If the machine isn’t wifi, is the network cable plugged in?