About how to properly set it up, you can see the attached picture:
It must be fed through the little black trey here.
Note the side of the paper that is up versus down.
In case the printer was disabled before setting it up, you can go to www.entropy.me/manage-fleet to re-enable the printer once the paper is properly set up.
To properly set it up you need to put the ATM in maintenance mode and on the top left of the ATM (off the screen) press the close devices button and then hard reset it using the black reset button tab on the printer board.
Note the direction of the paper as well. Only one side of the paper is ‘thermal.’