The Bitcoin ATM may stop responding for a variety of reasons. It will usually automatically fix itself in a matter of minutes.
Please do not unplug the bitcoin ATM in an attempt to reset it, this can cause serious irreparable damage to the machine. If a transaction is stuck or something is not working, please contact us.
If the ATM is showing as online in Entropy, you can go into the machine settings and issue a reboot command. It takes 2-3 minutes before the machine reboots. Do not issue it more than once. Just issue it and wait a few minutes.
If this doesn’t work, then it needs to be escalated.