What to do when the machine is offline

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If your machine is offline, you can follow the next steps:

  1. Tap the screen, it could just be the screen saver.
  2. Is the machine plugged into the wall? (Please do not unplug the machine from the wall in an attempt to reset it).
  3. Is the machine plugged into the internet or connected to your wifi (have you recently changed passwords?)
  4. Call us – 1-303-219-1680 and we’ll explore from our end what the problem is.